BidPay Closing Operations

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AuctionBytes Blog
News and insight focusing on
ecommerce and the online auction industry
by Ina Steiner, Editor of AuctionBytes.com

December 19, 2007

BidPay Closing Operations

By: Ina Steiner

Wed Dec 19 2007 20:19:43

If you haven't heard, today BidPay announced it is shutting its online payment service. I may have jinxed it - in writing about Amazon's new Pay Now buttons on Friday, I wrote, "There hasn't been this much competition for online payment services that could be used by small online sellers in a long time." mea culpa

The beauty of BidPay, of course, was that eBay allowed its sellers to accept it. Although, ever the ungracious host, eBay only protected buyers for transactions paid for with its own payment service, PayPal. (Since buyers used credit cards with BidPay, they did get protection.)

Sellers listing off-eBay still have choices (including Google Checkout and Amazon Payments), but for eBay.com sellers - especially those who just won't use PayPal - this is a major setback.

Full details in Thursday's newsletter, along with news of another industry closure. (How's that for a teaser?)

Comments (43) | Leave Comment | Permalink

Readers Comments

BidPay Closing Operations

by: now4real954

Mon Jan 21 14:33:06 2008

its amazing that paypal is still out there screwing people over...a monopoly is a monopoly and is supposed to be illegal in the united states...but again paypal gets to ruin the competition...

i stopped using paypal to buy my ebay auctions because after taking $2000 of my money thru my credit card they want me to get a paypal credit card or they want my banking information even if i never use my bank for payments...this is crap...

it is none of their business what my banking practices are and i will never add my bank account to their site...

i will continue to send money orders for my auctions and i will also use google checkout if a seller will accept it even if paypal doesnt allow google checkout...what a crock...

they just know that if they allow google checkout on the auction pages they will lose at least half of the sales thru paypal because there is nothing more trusted than google in the world...

GOOGLE CHECKOUT RULES

...and i will miss bidpay because they were perfect for me to pay with....

good luck with Amazon Payments...glad that it was offered as an option here because i already have an amazon account and to be able to pay my ebay with it also will be great...

good luck to you who believe that paypal isnt a crook...just remember they only protect the sellers..they are the ones that give them the money...not the buyers...ebay gets money from the sellers for the auction and the sales thru paypal...they are only interested in the money...

it took them 4 months to give me a refund on a fake pair of prada sunglasses that the seller had already been kicked off of ebay...all of their info was fraudulent and i still had to pay to get them authenticated and pay to send them to paypal to get my money back...it was completely obvious that this seller was a crook and they still screwed me over

BidPay Closing Operations

by: cafenitro

Fri Feb 8 14:49:14 2008

I used to think PayPal was great until they froze my account for six months after I accidentally send merchandise to the wrong address. No amount of persuading from me or the buyer could get my money unfrozen and I had a lot of money in there. I use Google Checkout now.

BidPay Closing Operations

by: michael paterson

Wed Dec 3 23:14:02 2008

Our online magazine has been dicked around by Cybersource (BidPay) since 2004. The support system they have has practically faded and it appears that we are just another number. Instead of providing hands-on service to make sure their customers are happy, they provide us with an irritable email support system that is inadequate. When we complained that we want to talk to someone when there is a problem they said our account does not qualify to get live support. HELLO? There is no direct help when you need it, and after cursing them for the umpteeth time (finally being able to lodge my complaints with that useless Trish Martin, VP Customer Support) they decided to lock our account - so all this week we have not been able to access our clients accounts to check problems associated with recurring subscriptions. They haven't helped our company at all, in fact, they have cost us a LOT of time and money. This week we will be changing to another payment gateway. DO NOT patronize Cybersource. You will regret that you did and you'll be inundated with problems. They need to realize that the customer comes first and that we have a choice whether to patronize their business... AND because they have ticked me off so much I am now spreading this news to everyone over the internet until I get an apology from them.

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