eBay Sellers Complaining of Crackdown

Subscribe to our 2 FREE Newsletters!

Web AuctionBytes

Home

Subscribe

Blog

Letters to Editor

Podcasts

Forums

AuctionBytes TV

ABU Back Issues

Sponsor

COOL TOOLS

Calendar

eBay Fee Calculator

Collectors' Links

eBay Promo History

Bookshelf

Fraud Resources

Auction Site Fees

Auction Management

Payment Services

Storefronts Chart

Sniping Chart

Consignment Services

Drop-Off Store Laws

Ecommerce Resources

Photo Tips

Marketing Inserts

Yellow Pages

Classifieds

AUCTIONBYTES

Our Writers

Write For Us

Partners

Press

Advertising

About Us

Link To Us

AuctionBytes Blog
News and insight focusing on
ecommerce and the online auction industry
by Ina Steiner, Editor of AuctionBytes.com

June 25, 2007

eBay Sellers Complaining of Crackdown

By: Ina Steiner

Mon June 25 2007 15:06:13

Sellers are reporting that they are being targeted by eBay for seller nonperformance ("breach of non performance policy"). While this may or may not reflect a new policy, it seems the level of enforcement has increased in the past week or so. As with other recent Trust and Safety initiatives, eBay has not announced anything about it, at least from what I can see.

Here's an example of just one of many threads about the issue.

As you can see, this seller has no telephone number to contact eBay. It appears to me that recent T&S initiatives (beginning last fall) have increased the demand for customer support, but from my understanding, capacity has not increased.

Making the site safer by cracking down on sellers sounds like a sensible idea, but eBay sellers know that unscrupulous buyers can give them unjustified negative feedback. By going purely on raw feedback, and not taking into account circumstances like deadbeat and newbie buyers, some good sellers may get caught in the net. And as usual, sellers are left wondering if eBay exempts their top sellers from such crackdowns.

I have inquiries pending, in the meantime, let me know if you have been affected by this issue by posting a comment below, or calling the AuctionBytes Hotline (see this page for the toll-free).

Comments (179) | Leave Comment | Permalink

Readers Comments

eBay Sellers Complaining of Crackdown

by: tula

Wed Aug 29 14:52:58 2007

Good grief! Hey, Bob H., do you suppose that those who threaten your business because of a posting in a forum, are running their businesses the same way? People, it's attitudes like that that are causing a lot of your problems!

Honestly, business is business. Sure, eBay has lousy support for sellers and yes, there are a lot of bad buyers out there who should be restricted, but you simply can't let emotions get in the way. It seems to me that many of you need to learn about how business works.

An example: I bought a tape dispenser from Office Depot. It arrived with a broken piece. I contacted the company to find out about return procedures. They said they'd send me the info. Two days later, I had a brand new unit in my mailbox, without even having to return the other one. Did id cost them money? Yes. Will I shop there again? You bet!

Deadbeat buyers are part of the cost of doing business. Whining about them and taking it personally is not the professional way to do business. Think about how you'd like to be treated as a customer, then treat your customers the same way, whether it's "fair" to you or not.

People are used to doing business with online retailers like Amazon and such, and expect all sellers to treat them the same way. Sure, it sucks for sellers to lose money on some buyers, but that's the way business works. Keep your customers happy and they'll come back for more.

Yeah, there are some buyers who won't be happy no matter what, and, yes, eBay's automated net is catching some sellers unfairly, but by and large, this is a good policy. Though, I really wish they'd nail some of those high-volume purveyors of crap who have rotten feedback, too. Exempting them is patently unfair.

Basically, eBay is not a democracy. All we can do is follow their rules or go elsewhere. If you're a crappy seller who leaves eBay in a snit, then good riddance! Less competition for the rest of us! For those of you who feel you're getting unfair treatment, have an unbiased party look at your transactions and listings and have them tell you what they think. Some of you might be surprised at the results.

So, crappy sellers, suck it up and improve your practices. Poor schmoes caught up unfairly, well, keep hammering at eBay and hope for the best :-)

eBay Sellers Complaining of Crackdown

by: John Smith

Wed Aug 29 20:10:44 2007

The seller non-performance policy is not aimed at protecting buyers. It is a disguise for eBay to force sellers into a minimum listing volume and hence increase eBay sales revenue.

At the end of the day, it's all about numbers. The more you list, the less likely a negative feedback will affect your overall rating. We as sellers are forced to list more items to reduce the risk of getting over that 5% quota.

If you do the maths, it means if 1 customer out of every 50 customers leaves you negative or neutral feedback(it shouldn't be called neutral, it really is a negative in disguise), then you are out of business.

In my opinion, this is a classic case of unfair trade practice. The big company setting unjust rules to protect their own interests.

eBay itself as a company needs to be regulated and monitored. It demands transparency from all its users and sellers and preach fair trading. But the company's actions and policies are all but the contrary.

eBay Sellers Complaining of Crackdown

by: no name

Thu Aug 30 10:47:44 2007

i called powersellers support to complain about this process today. i noted that this was sprung on us w/o any warning. their response? "well I don't wanna be the guy to say this? if you read the user agreement we can do pretty much anything we like to you."

eBay Sellers Complaining of Crackdown

by: Brent Crouch

Thu Aug 30 16:44:23 2007

Bob is a waste of breath. I wouldn't waste time responding to him.

I tell you what would be interesting. I have no problem taking a negative or neutral if I deserve it. No doubt sometimes I do. There are times when an invoice gets lost, delayed, etc.

But we all deal with countless buyers that leave negatives for no good reason. If eBay's user agreement insulates it from lawsuits from suspended sellers, there is still nothing insulating these bad buyers. If you want to make national news and get eBay's attention pay an attourney $10,000 to file lawsuits against the last 10 neutrals and negatives you got that were not deserved. That's guaranteed to get some attention.

Could you imagine the potential good buyers that would avoid the eBay site for fear of the same? I think this would be terrible and deserved PR for eBay.

The problem is as a long time seller, this isn't really what I want. I want the site to be prosperous and rid the site of the real bad sellers and BUYERS!

eBay Sellers Complaining of Crackdown

by: Donna

Sat Sep 1 21:40:38 2007

Well, since I was restricted by eBay for having 2 negatives in the last 90 days, I've written to Trust & Safety 3 times, explaining the circumstances (my husband passed away) and asking for some understanding. I also pointed out that I got an email one day explaining the new policy and assuring me that I was in good standing. THE VERY NEXT DAY I got an email telling me I was restricted! Seems like the right hand doesn't know what the left is doing. My 3 emails to Trust & Safety have all resulted in "canned" responses which did not address any of the issues I raised in my emails...just reasserted the fact that I am restricted! I tried calling eBay but got into a circular voicemail maze in which all email boxes were "full" so no message could be left. Where's my blood pressure medication?!! ;-)

eBay Sellers Complaining of Crackdown

by: Jrdn

Sat Sep 1 22:48:09 2007

Hey, if ebay keeps this bullshit SNP policy I have no doubt that some extremely pissed off ebayer will succeed in bombing ebay's headquarters like they did last Halloween. Sad to say but given their level of indifference to the harm they are causing others, maybe it will take them being bombed to wake up them up to the fact that messing with how people put food on their tables for their families is wrong, esp in the absence of substantiated proof of wrong-doing.

eBay Sellers Complaining of Crackdown

by: jsicolts

Sun Sep 2 05:03:53 2007

Since when is NEUTRAL = negative? How silly is that. We received NEUTRALS from overseas buyers who squeek at the shipping & handling all the time. It's the POSTAL service in bed eBay again.
How obtuse is this - We can list as much as we want on ebay's sister site HALF.com with no restrictions. LOL.
We hate ebay.
We love the other sites - Albris, Biblio, etc.

eBay Sellers Complaining of Crackdown

by: Mitch

Wed Sep 5 13:18:25 2007

I have just received the standard warning from Ebay like everyone else has, no limits to my account. My theory is that Ebay management has made a corporate board room decision to increase their bottom line based on the idea that Ebay already has ENOUGH product for its buyers, meaning, hey lets reduce our overhead and decrease the number of listings, thereby decreasing Ebay costs while increasing the number of successful sales and at the same time Ebay is attempting to boost the number of buyers on Ebay.

Now, I smell a great class action lawsuit here...

My biggest complaints with Ebay now are this:
"Buyer didn't respond to the Unpaid item notification for this transaction." and Ebay removes a positive feedback from me for an item that a customer paid for. Since Ebay-owned Paypal confirms a payment (albeit a slow one), the item is proven paid for and the positive feedback that ebay removed from me is legit and has been removed by Ebay Trust & Safety unfairly. If this affects my seller performance, than ONLY EBAY is AT FAULT, not the seller in this case.
My other biggest complaint is the phony Detailed Seller Ratings System that is KEPT SECRET from the seller. This is another example of Ebay promoting newbie/prankster bidders into bidding on something with no intention of paying just for the sole purpose of messing with someone's Ebay account and there isn't a damn thing an honest seller can do about it. Case in point, a suspicious person purchased an item from me and left positive feedback, then slammed my numbers down to the ground in the detailed seller ratings to leave me a negative without me even knowing it. Thank god I pay attention to this and was able to appropriately leave this person negative feedback, but once again this incorrectly affects my seller performance and it is only Ebay that is promoting these types of shenanigans.

Like I said, I think sellers should unite and class action lawsuit Ebay for their business practices, many of which would be illegal in many states. It's no wonder that Ebay Customer Service hides out in Draper Utah, an extremely business-friendly state that protects Ebay from having to keep its business practices honest.

eBay Sellers Complaining of Crackdown

by: scott

Thu Sep 6 12:37:47 2007

I got a notice about this today also. Most of mine os from neutral feedback. I sell a lot of downloadable items and only about 20 to 30 percent of all buyers even leave me feedback!

The worst part seems to be that this restriction will be based on my last three months sales which have been terrible since it was summer.

All of my listings seem to still be posting though, so how is this restriction enforced?

eBay Sellers Complaining of Crackdown

by: scott

Fri Sep 7 12:19:08 2007

Has anyone asked for the exact formula that this is determined by? It seems that if they will not provide that, there could be a door for potential legal action.

eBay Sellers Complaining of Crackdown

by: Lisa

Wed Oct 3 22:15:53 2007

Is this eBay seller non-performance crackdown still going on, I'm not hearing as much about this lately??

eBay Sellers Complaining of Crackdown

by: Del

Wed Oct 24 23:34:47 2007

Yes, they're still doing it. I got a notice on Tuesday 10/16. My listings still posted until Sunday 10/21 when some high-dollar auctions were nearing their end. When you hit a certain dollar amount, you won't be able to list anything new for a week - this could mean up to 2 weeks of no income if you're running 7 day listings. You could try to get around this by listing a lot of high-dollar items at once(if your auctions start at a penny and wind up $50+ like mine)- when they all end at once, you might have made twice as much in sales as they wanted you to. Then again, twice the sales might cause them to block your new listing attempts for an additional week. I'll test this out assuming I can list again on Sunday. I'm going to dump on about 100 items using Turbolister - starting bids add up to $1, finishing bids for the week should be about $4000 (about 8x what they want me to have.) Let me describe what got me restricted. Negative feedback #1: Buyer buys a PDA phone. 2 weeks after shipping, I received negative comment "Very old and not what I expected". Buyer never contacted me directly. A week later the buyer does a credit card chargeback saying she never got it. I gave Paypal all the proof I had including delivery confirmation and her feedback comment which proved she had received it as well. She wound up keeping it free, and Paypal slapped me with $20+ in additional fees. Negative feedback #2: PDA sold to a different buyer. A week after shipping, I receive an email from buyer saying item doesn't appear to be charging. I rush out a replacement battery and charger for her. A week later, another email. Phone's software apparently "went bad", her buddy at Radio Shack fixed it on his lunch break. Her deal: I owe her $40, she keeps the phone. Not acceptable to me, so she left the negative feedback. Wondering why she never attempted to send it back, I checked her listings. There it was with 3 days to go: My exact phone, my listing stolen word-for-word including picture and IMEI(serial) number. I reported this to ebay, who replied 3 days AFTER the auction ended that unspecified "appropriate action" was taken. Surprisingly, Paypal let me win this one, but the negative FB stands. Negative FB #3: Yamaha AS IS stereo(dead tuner, good amp). Buyer complains after receiving it, saying he tried unsuccessfully to fix it for 5 hours. After being reminded he was told it didn't work, he said it "smelled bad" and I needed to let him keep it plus give a full refund including shipping or neg. FB would be left. I didn't give in to his threat and he left the feedback, I get restricted. Now let me share what's happened with just my last week's listings: #1 Buyer wins, after auction ends he demands free local pickup. I tell him this is not possible and get a stern lecture "You've been on here long enough to know how much buyers like pickups - get lost, I won't pay" - no negative FB yet, but entirely possible after I file unpaid item tomorrow. #2: Auction for PDA phone, battery, and cradle. Buyer says " you're overcharging for shipping and I wouldn't buy it without original box and manual anyway". Another Unpaid and possible NEG FB. #3: Another buyer who wins a phone sends me email "I got a better deal on another phone, can you retract my bid?" 3 hours after auction ends. Buyer intelligence has taken a nosedive on ebay in the last couple of years, and this new policy makes it easier on idiots and scammers alike. I now will not take the risk of leaving a negative feedback for anyone unless they have ALREADY left the same for me, I simply can't afford to. Take the case of a Paypal buyer dispute against me last month: Foreign buyer contacts me 3 days after I shipped the item saying his address in Paypal is incorrect, I need to send it elsewhere instead. The next day he files Item Not Received. I communicate his message about wrong address to Paypal, he denies it there. Postal tracking shows package dispatch, but I can't get delivery confirmation. Paypal is still"reviewing"(read:Investing the money for their own benefit) the case. I know I'll never see that $200 again, but I'll leave the job of tarnishing his 3-100% feedback rating to some non-selling buyer who doesn't need to worry about his own feedback. Warning an unsuspecting buyer about this guy's actions(he does have several seller accounts) would make me a martyr. How's that for feedback contributing to a transparent and open marketplace?(sick joke). All of us and our wares are just tools being used for the benefit of the dollar and ebay shareholders. Ebay's turned into some pathetic flea market "Matrix Machine" gone bad by water(or should I say Crackhead Management) damage. What you can do: 1. See that Ipod Nano you've been wanting for 1 cent buy it now and $160 shipping? Go ahead and buy it. Ebay bigwigs won't starve anytime soon, aren't providing us any service except the Machine itself and don't need to be paid. 2: Got a cellphone you've dropped in the toilet, sat on, used as a wheel chock, and loaned to your Rottweiler for use as a chew toy? Buy a brand spanking new one of the same from an ebay seller. Paypal will offer their blessing and support in getting your money back when you file a dispute and sent the trashed one to the seller. #3: See somebody strutting around like they own the world with ebay logo tattooed on their butt? You and a friend both buy items from them, pay, and leave a negative feedback such as "piece of crap", "doesn't work", etc. within 10 minutes of paying. The "good guy" will get his account restricted before he knows what hit him, and learn how pointless it is trying to communicate with ebay on feedback comments that are obviously fraudulent. #4: Bombs and computer virii could be used to make ebay's next quarter earnings no more than 75% of their last - maybe the stockholders will decide timeshares in Palestine are a better investment and ebay will get it's sanity back.

eBay Sellers Complaining of Crackdown

by: del

Fri Oct 26 02:05:58 2007

Here is the response I received to the unpaid item dispute I filed against the buyer mentioned above who I wouldn't offer local pickup to:

Copy of message you received
If I get an unpaid item strike I WILL hunt you down. I'm in kingston every day and have no problem finding you. I have delt with your kind before on ebay. You can easily send a mutual agreement to end this and I suggest you do that. Not anywhere on your item description does it say NO LOCAL PICKUP MY ITEMS ARE IN A WEREHOUSE. If that was the case we wouldnt be here. Do the right thing for once. If by some miracle you manage to avoid me in kingston expect yet another nagative and to be brought up on charges. I'm willing to take this all the way.

Now you see why my shipping address is a PO box and I don't offer to meet these whackos. I'll let you know what if any response comes from ebay trust & safety team.

eBay Sellers Complaining of Crackdown

by: Ron

Fri Oct 26 17:22:17 2007

I have been an Ebay member for many years. Recently they have made changes their Feedback rating system & policies. I personally believe that Ebay in no way protects Sellers, but only buyers. Unfortunately, I am forced to sell on Ebay to make ends meet in my household. I really have no choice in this matter. With the cost of living being so high & utilities going up so much where I live, we are in a very bad spot financially. So, what do the people like my family do when Ebay restricts your selling abilities? I would really like to hear from you, if you have had bad experiences with Ebay! This is the most recent thing that happened to me personally. I have had a "rash" of non-paying bidders. This significantly has hurt my "bottom line" & feedback. I am not afraid to leave negative feedback for people who BID & do not PAY! Unfortunately, they leave you retaliatory feedback in return. Anyway, this morning I received an email RESTRICTING my account, because I have a 5% (YES 5%) rash of people "not satisfied" The unfortunate part for me, is that these people DIDN'T pay & instead of them getting "in trouble", it is I who is being punished, like a small child. It is ridiculous. They told me, if I didn't "bring up" my feedback rating within 90 days, I will be kicked off FOR GOOD. First of all, are they forgetting WHO makes them their money? I have a 97.9% POSITIVE feedback rating & the negatives I DO have are from non-paying bidders OR people who didn't contact me to work problems out. They are only allowing me to make 75 percentage of what I made in the last 60 days. They are taking my ability to make 25% of what I normally make! This is really going to hurt. This s a BILLION dollar company who makes THEIR money off of other people doing the work for them! Where would they be, if we all get together on this? The feedback "community" is supposed to be an open forum for people. They also state that people cannot leave "retaliatory" feedback, which is done ALL the time. The also state that Ebay has no control over the feedback & it's usage & can in no way remove negative feedbacks. YET, they are using that rating system as a way to restrict our account, or completely kick us off for the feedback? If this is an open forum, then why is EBAY basically taking the word of the buyer over the word of the seller or vise versa? They have a complete double standard here on what they say in THEIR own FORUM! Ebay even encouraged me in their email to ask the people to a MUTUAL feedback withdrawal to up my rating! On their site, under feedback forum, they try & DISCOURAGE you from trying to have feedback removed and also say that they CANNOT remove feedback. Feedback forum is supposed to be peoples OPINIONS, NOT a means to restrict people. SO, who is lying here?This just leads me to believe that they are trying anyway they can to squeeze out the "little people" & just have corportations on there selling NEW items, so they don't have to mess with us. Ebay was originally started for people to trade collectibles etc (USED items!). Now, they are trying to act like Wal-Mart with return policies, buying PayPal & using them to decide who is at fault in a "gone wrong" transaction! Do you take items back at a garage sale or antique shop??? I mean C'mon people! This is getting ridiculous. Ebay is NOT a retail store! Or is it now??? For those of us who need the money it is sad & getting harder & harder to deal with Ebay! What can we do as a community? I want to hear from you! I think there are many many people being treated unfairly. Ebay knows we need the money! How can we change these things???

eBay Sellers Complaining of Crackdown

by: del

Fri Oct 26 23:10:29 2007

I offered 4 suggestions a couple of days ago. Do what it takes to rip a hole in their moneybags and make their stock value drop. They'll have to try something new - hopefully better for sellers and not even worse. I haven't been able to list ANYTHING this week, will be a full 7 days on Sunday afternoon. If I can get back on then, it will be another week before those auctions end and I make any money. They've lost about $60 in sellers fees from me alone this week, multiply that by the hundreds or thousands of sellers they're doing it to and I can't see how it benefits them.

eBay Sellers Complaining of Crackdown

by: del

Wed Oct 31 00:17:45 2007

Just like I figured, there is an easy way to take the batteries out of this new robot toy of theirs. Just dump on 2 (or 3 or more times) your weekly quota of items all at once and prepare to take a mandatory week's vacation(you'll probably need most of that week to pack all of the stuff anyway)when it starts selling. I got back on Sunday, dumped on 60+ items instead of my usual 8-10. It doesn't appear that "pole-vaulting way over" your allotted 75% of weekly sales comes with any penalty or keeps you off for more than a week from when the last of your items sells.

eBay Sellers Complaining of Crackdown

by: Alex

Wed Oct 31 15:42:44 2007

The Seller Non Performance Policy is unfair with conditions that are beyond a seller's ability to control. Ebay must be stopped. I am currently beginning a class action lawsuit (my lawyer is determining how to proceed) but we agree that there may be a case ). I need people to join me. Please contact me at ebaymustbestopped@gmail.com to get on board.

eBay Sellers Complaining of Crackdown

by: Ronnie M

Thu Nov 1 10:26:52 2007

Class Action Lawsuits; that is hilarious. I believe the user agreement we allll signed when getting on board says that they can pretty much do what they want; it's their site. It's their rules. Their rules can change at any time. Your "lawyer" is only deciding how to proceed because he/she is determining whether or not they feel bad for taking a moron's money.

eBay Sellers Complaining of Crackdown

by: Debra

Tue Nov 6 23:38:01 2007

Since being restricted I am doing most of my selling on craigslist. making more money and don't have to ship anything. Plus no fees. From what I understand google will be starting an auction site hopefully soon.

eBay Sellers Complaining of Crackdown

by: GOOD BYE EBAY

Wed Nov 7 01:55:01 2007

Our company is ready to flee from the 10 years of what we would consider success in the world of ebay because their guardians (T&S) treated us with contempt & disregard.
Recently Ebays Trust & Safety Dept. Pulled down over 750 listings in our companies seller accounts with one flip of a switch so to speak that cost us nearly $1000 in fees in only seconds as they have refused to reimburse them. Apparently last year I wrote a letter to a ranking offical at eBay stating there needed to be some major attitude adjustments towards the sellers in the community and that the continued increases in cost of doing business on eBay was going to have a severe effect within the year (2007).
We have seen this coming on for about 18 months with a steady decrease in sell through from 45% to 27% to under 10% in the past three years.
I went on to give this person some reasons we felt this was happening and suggestions on how to make positive changes.
More recently I spoken out on the ''Fall Of Ebay as an industry Icon'' in a forum on the Ebay site and within a couple of days our company had been accused of ''Shill Bidding'' by Trust & Safety and restricted from listing or selling in any format for 30 days. (Considering Our company is a small (8 employees)Freight Liquidator with contracts with the State in which we are located & other clients worth Hundreds of Thousands of Dollars each year to sell surplus goods, siezed assets & insurance recovery merchandise this has been a big blow and all due to a drummed up charge by Trust & Safety to strike back for the comments I had made that are obviously to close to home for Ebay management.
There was no possibility that we would knowingly allow such an event to occurr. We run companies in two different locations and each have employees. Our employees, family & friends of employees are not allowed to purchase any item we place in an eBay listing by our either company, meanwhile T & S claims that two items where purchased from each of our accounts by the other in Buy It Now Listings, ??
Wait just a minute I said as I read the restriction of account email, #1 We have each account on the others block buyers list to prevent this and even if it could have occurred a Buy It Now would not have constituted ''Shill Bidding''.
Then Came the YOYO Effect!
I confronted Trust & Safety about the issue and demanded specifics of the so called violations they simply told me that they are not required to prove the acqusation nor were the going to and it is their job only to enforce policies as they see necessary.
Now back to Power Sellers I went and they stated that they saw no evidence of such a violation that could have caused the T & S action,
Then back to Trust & Safety to again beg to differ with their actions and I was basically swatted away like a pesty dog with flea's.
Back to PowerSellers, this time they told me that they could no longer discuss the issue and that they had been instructed to pull our Power Sellers Gold Status by T & S and that they should not to respond to our email or phone requests.
Still no proof, or explaination for the actions.
After nearly 3 days of attempting to force T & S to provide proof we were granted the right to list in a Fixed price or Store Format only, why the concession? Who know's!, during the 3 day total blockout we were forced to lay off several employees who's jobs are soley dependant on items selling on ebay and still after 3 weeks are unable to bring them back to work.
We have had to cancel shipments of merchandise from vendors that send it to us on consignment for liquidation and answer a lot of questions from our State Representative as to why our sales of the State Merchandise has practically come to a hault.
We have spent at least a hundred thousand dollars on ebay & Paypal's fees along with the cost of operating a company store on Pro Stores Sale system during the past few years if not more. It wouldn't matter if our sales had been in the millions: ebay is governed by no-hearted Safe Harbor & Trust and Safety czars who have no ownership position in the company but act as if they are the OWNERSHIP.
These management (''Officials'') are not skilled in customer service (much like AOL in the early days), but instead are legally trained chimps that seem to take gleefull delight in exercising their arbitrary decisions.

I am sure that the Trust & Safety managers have never been deprived of food on their table. As our employees are facing due to the T & S actions. The ''Mom & Pop'' mentality of running a bricks and mortar store in a small local community is foreign to the minds of the czars of capitalism at eBay. They don't have to face their customers day by day; making sure to give the customers a friendly greeting when the customers walk in, and tell the customers to come back when wishing them good day. No one will ever leave Feedback of any consequence for these corporate monarchs, because the system is not set up that way.
I also recently spoke to a customer service supervisor at Pay Pal who let it slip that due to the recent fall of Ebay stock value they should be ready for major changes in the first quarter of 2008 and possibly that several top executives at Ebay are on their way out. Pay Pal as well as Ebay have had their share of issues in keeping up the image that all is well in the trenches and if you listen real close you can hear the beams in the floors & ceilings cracking like an old structure needing to be renovated or retro-fitted before the earthquake hits. While we have enjoyed eBay venues for a Decade we have made the decision to look at other on line points of sale like, Overstock, Online Auctions, Liquidations.com and others.

Happy Holiday's From The Mid-West and New England.

Click to view more comments
1 2 3 4 5 6 7 8 9 [Next Page]

Recent Posts

Recent Comments

Archives


Site Index Copyright 1999-2009. Steiner Associates LLC. All rights reserved. Privacy Policy.