| February 26, 2009 |
 eBay Sellers Critique PayPal Notification Emails |
| By: Ina Steiner |
| Thu Feb 26 2009 026:17:41 |
eBay sellers were taken by surprise when PayPal changed their payment notification emails a week ago. It appears there are some things that sellers like, but a common complaint is that the font size is too small and the change from black to gray writing makes it very difficult to read.
"It is like looking at the warnings on a box of Advil," wrote one seller.
In addition, the Description section no longer has a clickable link back to the original eBay listing page.
"Many times I use this link to review my original listing before packing and shipping a purchase," wrote another seller. "Now I have to go through multiple steps to get back to the listing page."
Neither PayPal nor eBay announced the change, and some sellers initially thought the emails were phishing attempts. "Once again PayPal and eBay didn't bother to give us a heads up about the changes before implementing them," wrote a seller named Steve, who also sent an email to eBay that was read during Wednesday evening's Town Hall meeting. "I don't understand why PayPal and eBay don't explain why the changes are made. They could head-off a lot off bad feelings and ill will by simply communicating changes with their customers before they take effect and explaining their rationale."
Steve said he does like the "Buyer" section that includes the buyer's name, eBay ID and email address. "It's nice to have all that information in one place for easy reference," he said. And he likes that the "Note to Seller" section has a prominent place. "Hopefully more sellers will now pay attention to notes added to payments. The "Note to Seller" section was previously buried at the end of the email."
Update: You can view larger images of the PayPal notifications here (200k).
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