| June 26, 2010 |
 eBay Angers Buyers and Sellers with Unpaid Item Emails |
By: Ina Steiner
Sat June 26 2010
026:09:42 |
 Yesterday (June 24), eBay began filing automatic UIDs (Unpaid Item disputes) on some purchases without giving buyers time to pay for the item. A buyer wrote to AuctionBytes saying she had 3 non-paying bidder notices within 20 seconds of buying the items from a seller, and said she would be shopping on other sites in the future. And this morning, eBay sent emails to sellers who had opened Unpaid Item Disputes today an email that gave them 1 day to close the case or else they would not receive a final value fee credit.
In her letter to AuctionBytes, the buyer wrote, "I checked my Resolution Center and it is showing 3 Unresolved UPI Cases Against me filed by UPI Assistant. Nothing like chasing away buyers!" The eBay email she received stated:
We opened an unpaid item case ***, because the seller either hasn't recorded your payment or didn't receive it yet.
Your payment must be received no later than Monday, Jun 28, 2010 14:35:26 PDT, to avoid an unpaid item being recorded on your account (and possible restrictions).
If you've simply forgotten to pay, please pay now so that we can close this case and the seller can ship the item to you.
If you can't reach the seller or there's been a mistake, don't worry - you can appeal to remove the unpaid item after the case closes.
And from the seller point-of-view: on Friday, a reader wrote to me to say he had received an email from eBay about an Unpaid Item dispute he had just filed this morning reminding him to close his unpaid item case tomorrow, or else he would not receive his final value fee credit. The eBay email stated:
Reminder: The unpaid item case for *** expires tomorrow! Don't forget to close it.
If you don't close the case before tomorrow, you won't get your final value fee credit, and it won't be recorded as unpaid item on the buyer's account.
If you received payment, it's important that you close the case to maintain a good relationship with your buyer.
These problems are not helping people have a good relationship with their trading partners or with eBay!
You can discussion about these problems here and here.
And here's eBay's posting of the problems, not sure why they don't post this on the System Announcement board.
Unpaid Item Cases Automatically Opening After Purchase
June 24, 2010 02:07:44 PM PDT
We are currently aware Unpaid Item Disputes are being opened the same day that buyers have purchased the listings. We are working to get this resolved as soon as possible. We sincerely apologize for the inconvenience.
Unpaid Item Cases Expiring Early
June 24, 2010 02:11:02 PM PDT
We are currently aware that sellers filing Unpaid Item Cases are immediately receiving a notice that the cases they just filed will be expiring the next day. We have found that the the next day the cases are, in fact, closing. We are working to get this resolved as soon as possible. We sincerely apologize for the inconvenience.
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by: Philip Cohen 
